The status given to waiters in a restaurant varies in different parts of the world. For example, in some places working as a waiter is seen as having low status, like being a servant. In other places, it is viewed as a useful and important role and people who do the job well are respected.
Eddie Lam has been a waiter for four years and clearly thinks he has a good job. He is proud that he knows how to give good service to guests in the restaurant where he works. “I enjoy learning about people—their likes, dislikes and their moods. I make an effort to show them that I care,” he explains. “It takes experience to understand how to make someone happy.” Eddie knows that when he talks about his customers, it may sound like he is talking about his friends or his family. “There are actually many similarities in the relationship, although the relationship between waiter and customer may only last a short time,” he laughs.
Eddie believes that waiters have to be very observant. They need to notice quickly when a customer is bothered, for example, if they don’t have a knife, or if they want a glass of water. It is also important for them to recognize when someone is in a hurry or when a couple want to be left undisturbed for a while. And all thin should happen without the customers realizing; they just get what they want. He points out that when service is good, the customers are often not aware of it. However, if customers receive bad service in a restaurant, they usually react very quickly.
“I suppose the tips left by customers are part of my financial reward,” says Eddie, “but I also get a lot of satisfaction just from seeing customers relaxing and enjoying their meals.”
1. According to the passage, waiters’ social status is ______.
A. very low everywhere
B. very high in the U.S.
C. like that of a servant
D. different in different countries
2. Eddie Lam enjoys being a waiter because ______.
A. he is good at communicating with the customers
B. he makes friends with the customers
C. he likes talking with the strangers
D. he can get a lot of tips
3 According to Eddie Lam, waiters should ______.
A. keep asking the customers what they want
B. keep quite while serving the customers
C. help without being asked for
D. get everything ready beforehand
4. It is implied in the passage that customers are very ______.
A. grateful to good service
B. sensitive to bad service
C. difficult to deal with
D. friendly to waiters
5. Eddie Lam thinks that he gets ______.
A. rewards and meals from his boss
B. a lot of money from his customers
C. both money and happiness from his job
D. little money but more satisfaction from his job
1.【答案】D
【解析】根據(jù)第一段首句The status given to waiters in a restaurant varies in different parts of the world.在世界不同的地方，餐館給服務(wù)員的地位是不同的?？芍?世界上每個地方的服務(wù)生的地位是不一樣的。
2.【答案】A
【解析】根據(jù)第二段第二句He is proud that he knows how to give good service to guests in the restaurant where he works.“I enjoy learning about people-their likes, dislikes and their moods. I make an effort to show them that I care,” 他很自豪他知道如何在他工作的餐館里為客人提供良好的服務(wù)。“我喜歡了解別人—他們的好惡和情緒。我努力讓他們知道我在乎他們，可知, Eddie 喜歡和顧客交流。
3.【答案】C
【解析】根據(jù)第三段第一、二句Eddie believes that waiters have to be very observant. They need to notice quickly when a customer is bothered, for example, if they don’t have a knife, or if they want a glass of water.埃迪認(rèn)為服務(wù)員必須非常善于觀察。當(dāng)顧客遇到麻煩時，比如他們沒有刀，或者他們想要一杯水，他們需要迅速地注意到?？芍? 服務(wù)生有很好的觀察能力, 東西在顧客提起之前做好準(zhǔn)備。
4.【答案】B
【解析】根據(jù)第三段最后一句However, if customers receive bad service in a restaurant, they usually react very quickly.然而，如果顧客在餐館里受到不好的服務(wù)，他們通常會很快意識到?？芍?如果顧客在飯店受到了不好的服務(wù),他們會立馬表現(xiàn)出來。
5.【答案】C
【解析】根據(jù)文章末段“I suppose the tips left by customers are part of my financial reward,” says Eddie, “but I also get a lot of satisfaction just from seeing customers relaxing and enjoying their meals.” “我想顧客留下的小費是我經(jīng)濟回報的一部分，”埃迪說，“但我也從看到顧客放松和享受美食中得到了很多滿足?！笨芍? Eddie不僅得到了小費作為報酬, 更多的是看到顧客滿意的滿足感.
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